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98%. We’re really proud of our customer satisfaction rating, and are working very hard on that last two percent.
In a recent independent survey over 40,000 of our customers were contacted and 98% of you told us you were satisfied or more than satisfied with the service you received. Many companies would be happy about that; we are not. We hold ourselves accountable to the highest standards and we apologise to the two percent of customers for whom our service fell short. We have listened to your feedback and are intent on doing something about it.
Here are just a few of the things we are doing: Kwik Fit is one of the biggest providers of automotive training in the UK. This year we will invest over £4.2m in training our people.
Apprenticeships – we are incredibly proud of our apprenticeship programme. 160 apprentices are recruited each year, and each of them follow an IMI Maintenance and Repair training framework delivered by our own Kwik Fit training staff.
Our training and apprenticeship programmes have been recognised by independent bodies as being among the best in class. This is supported by our Ofsted grading as an Outstanding Training Provider and our prestigious LSIS Beacon Award.
Our Code, known internally as The Kwik Fit Way, was written and developed by the staff themselves. This is our pledge to always meet our own high standards and to deliver the highest level of customer service.
We always offer completely transparent inspections and quotations to customers before starting any work. There is no obligation to buy.
This year we will complete over 2,600 independent mystery shops, to help identify areas where improvements can be made.
We have a zero-tolerance policy towards staff who recommend unnecessary work.
If you have any questions over the service you have received from us then please speak to the Centre Manager. Alternatively please complete our customer contact form.
Your tyre size can be found on the sidewall of your current tyre and is a sequence of numbers and letters. The most common tyre size in the UK is 205/55R16 but there are many variations so it’s important to check your existing tyre first before searching for tyres.
Tip: Take a photo of your existing tyre sidewall to make it easier to identify your tyre size using the guide below.
The first three digits. This displays the width of the tyre in millimetres. A tyre marked 225 will measure 225mm across the tread from sidewall to sidewall.
Aspect Ratio
The fourth and fifth digits of the tyre code that immediately follow the tyre width. The aspect ratio or profile height of the tyre sidewall is expressed as a percentage of the tyre width. So an aspect ratio of 55 for example means that the profile height of the tyre is 55% of its width.
Rim Diameter
The next two digits represent the size of the wheel rim that the tyre can be fitted to. It is also the diameter of the tyre from bead to bead. So a tyre marked 16 will fit on a 16-inch wheel rim.
Speed Rating
The speed rating of a tyre is represented by a letter of the alphabet at the end of the tyre size code and indicates the maximum speed capability of the tyre. Tyres receive a speed rating based on a series of tests which measure the tyres capability to handle a set speed for a prolonged period of time.
Select your tyre speed rating to find out the maximum speed your tyres can maintain.
If you are unsure what speed rating you need, be sure to check your vehicle handbook. Choosing a lower speed rating than that recommended by your vehicle manufacturer could potentially invalidate your insurance.
Load Rating
The load index provides information on the maximum weight capability for the tyre. The load index is a numerical code that can be located just after the tyre size marking and before the speed rating.
Select your load index to find out the maximum load capability for your tyres.
Although not illegal, it is not advisable to have tyres with a lower speed rating or load index than the manufacturer recommended tyre specification for your vehicle, or to have a combination of different tyre construction types. Consult your vehicle handbook to confirm your vehicle’s tyre speed rating and load index as well as any additional requirements.
0800 75 76 77 You can reach our customer care team 6 days a week from 9:00am to 6:00pm on Monday and Thursday, 8:30am to 6:00pm Tuesday, Wednesday and Friday, 8:30am to 5:00pm Saturday, and 10:00am to 4:00pm on Bank Holidays.
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Select Tyre Size
Front Tyre Size
Rear Tyre Size
We endeavour to ensure we are displaying the correct tyres for your vehicle. However, we recommend all customers check the tyre size printed on the side wall of their tyres before proceeding with a tyre purchase as occasionally discrepancies do occur. By selecting the tyre sizes above and clicking 'Continue', you are indicating that you have checked your tyre sizes.
Please select your front and rear tyre size before clicking 'Continue'.
We have identified the tyre size(s) that may fit your {VEHICLE}. Please select your front tyre size and rear tyre size below before clicking 'Continue'.
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To continue with your booking, please select your appointment time from the list below.
Please note: There is a slope that the vehicle must be driven up to reach the vehicle ramp at this centre. This may prevent us from being able to work on some high-performance vehicles, Tesla vehicles or vehicles that have been lowered. If your vehicle has low ground clearance, please contact the centre team on 01342 314 111 before booking.
Appointment time:
This is the only appointment time available on this day. To continue with your booking, please select "Reserve Your Appointment" below.
Please note:
If you selected an appointment on a Bank Holiday Monday, please bring your car to the centre at 10:00am rather than the time shown below.
Centres open usual time on Good Friday.
